Terms of Use

By creating an account, clicking "I agree", or otherwise accessing the Service you confirm that you have read, understood and accepted these Terms. If you accept on behalf of an organisation you represent that you have authority to bind that organisation.

• You must provide accurate registration information and keep it current.
• You are responsible for safeguarding credentials and for activity under your account.
• Each named user must have their own account — credential sharing is prohibited.
• We may suspend access for security incidents, non-payment, or breach of these Terms.

Paid subscriptions renew automatically for successive terms unless cancelled before the renewal date. Fees are exclusive of taxes. Invoices are payable within 30 days of issue. We may suspend the Service for accounts in arrears after notice. Subscription tiers, included modules and limits are set out in the applicable order form or pricing page in effect at the time of purchase.

You agree not to:

• Reverse-engineer, decompile, or attempt to extract source code from the Service.
• Resell, sublicense or white-label the Service without a written agreement.
• Upload malicious code, unlawful content, or material infringing third-party rights.
• Use the Service to harass, deceive or harm others, or to violate any law or regulation.
• Probe, scan, load-test or interfere with the Service except through our authorised research programme.
• Use the Service to build a competing product.

You retain ownership of all data, files and content you upload (“Customer Content”). You grant MAST a worldwide, non-exclusive licence to host, copy, transmit and display Customer Content solely to provide and improve the Service. You are responsible for ensuring you have the rights and lawful basis to process Customer Content via the Service.

The Service, including software, templates, documentation, frameworks library and brand assets, is owned by MAST and licensed — not sold — to you. All rights not expressly granted are reserved. Feedback you provide may be used by MAST without restriction.

The Service may interoperate with third-party services (e.g. SSO providers, ticketing systems, AI gateways). Your use of those services is governed by their terms. We are not responsible for third-party services and their availability is outside our SLA.

Except as expressly set out in a written order form or master subscription agreement, the Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law MAST disclaims all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. The Service supports your compliance programme but does not by itself certify, audit or guarantee compliance with any standard or regulation.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data or goodwill, even if advised of the possibility of such damages. Each party's aggregate liability arising out of or related to these Terms will not exceed the fees paid by Customer to MAST in the 12 months preceding the event giving rise to the claim.

You will defend, indemnify and hold harmless MAST against third-party claims arising from (a) Customer Content, (b) your use of the Service in violation of these Terms, or (c) your violation of applicable law.

These Terms apply for as long as you use the Service. Either party may terminate for material breach not cured within 30 days of notice. Upon termination you must stop using the Service. We will make Customer Content available for export for 30 days after termination, after which it will be irreversibly deleted from production systems and from backups in line with the retention schedule in our Privacy Policy.

These Terms are governed by the laws of the Dubai International Financial Centre (DIFC), United Arab Emirates, without regard to conflict of laws principles. The DIFC Courts have exclusive jurisdiction over any dispute, except that either party may seek injunctive relief in any court of competent jurisdiction.

We may update these Terms from time to time. We will notify tenant administrators at least 30 days before material changes take effect. Continued use of the Service after the effective date constitutes acceptance.

Questions about these Terms? Write to legal@mastgt.com or use the contact form.