Service-level commitments
- Sales enquiries — first reply within 1 business day.
- Customer support — initial response within 4 business hours; severity-1 within 1 hour, 24×7.
- Security reports — acknowledged within 2 business days, triaged within 5.
Whether you're evaluating the platform, need help on an existing deployment, or want to report a security concern — we'll route your message to the right people.